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TRUCKING BOOKS ABOUT DRIVER RETENTION

 Welcome to 18 Wheels of Justice, our focus in this section is trucking books and our trucking articles! The 18 Wheels of Justice Trucking Article below covers truck driver retention and is the second of a series, Has Your New Driver Started to Look for a new Truck Driving Job on his First Day? Part 2.  Our trucking articles and blogs are educational and designed to aid truck drivers, owner operators and trucking companies. We are in the process of categorizing all of our blogs by title and subject, to make it easier to find exactly what trucking company, trucking topic or trucking information you are looking for.  If you are looking for good information on all things trucking, you are in the right place!  We have trucking books on Driver Retention, Trucking books about Negotiating with Freight Brokers, Trucking blogs with in depth reviews and interviews with large and small carriers.  Our Trucking books and blog articles are an ongoing work in progress, be sure to check back often and always, thank you for reading!



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Welcome Back for Part II!

So... Your trucking company's "Onboarding" or orientation process mimics a combined trip to the Department of Motor Vehicles, Traffic Court and the Dentist all in one day.  

It's misery for the driver!  I have said it before and I will say it again! Drivers are human beings! Drivers have things to do, like we all do.  He has to do all the same personal things we all have to.  Would you like to spend a day like this?  Without pay and waiting, and waiting and waiting? I think you and I both would have second thoughts about this company, meanwhile all the recruiters from the other companies the driver has spoken to prior to coming to work for your company, are still calling them constantly, telling him how he made a mistake going to work for your company. 


It's Monday, so let's get down to business. Some of this is very obvious, but it still continues to happen at most companies.  

The Seven Most Common Mistakes Trucking Companies Make on the Drivers First Day...

1. Not Having his/her Driver Advocate Physically Present for New Drivers First Day! Who is a Driver advocate? - They are NOT someone at your office who handles drivers issues.  A Driver Advocate is a "peer" relationship with another driver!(See previous blog on the Best Kept Secret for Retention )

2. Not Having Truck CLEAN and READY.  Any Delay is unacceptable, not even 5 minutes!  You want this guy to stay with you?  Just do it

3. Director of Recruiting, Safety Director - Doesn't have a #2 man or woman to fill in if he an unexpected issue comes up!  This person must be capable and have the authority to make people(dispatcher,ops mgr, shop, etc) move and not delay!  

4.  Never leave Driver alone on his first day, this includes putting him in the drivers lounge for even 10 minutes.  It's easy and tempting, but never do it.  

5. Spend too much time on logs, fuel cards, paperwork, etc. - the basics for a veteran driver.  This is an area many trucking companies bring in a payroll person to spend an hour or more to go over things that should take 5 minutes.

6. Not spend enough time after the "onboarding" process asking and answering questions for the new driver or operator.  Yes, asking and answering. Have a list of questions available for the new driver/operator that are typically asked. Does he need an advance?  Does he have his sign on bonus yet? Questions that the new driver/operator wants to ask, but usually hesitates.  We want him to be comfortable and we want to be proactive.

7. Not having first load and trailer ready to go!  A must! Ugh, How many carriers send a new driver to the yard with the instructions to "find an empty trailer" and call us. C'mon, have his load and/or empty trailer assigned and ready!  

These are all things that we can control and make his first day a good first day and have him leave with a good impression.  Do not spend your first day apologizing. Make it a point to never have to apologize to a new driver/operator on his first day!



Copyright 2012 Michael H. Komadina


 




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